Not every hospital trip is an emergency. Patient transport is for people who are stable but cannot travel easily by car, rickshaw or taxi, for example elderly parents, bedridden patients, or anyone recovering from surgery. Nurvo Ambulance provides patient transport across Mumbai at any hour, with easy pre-booking.
The focus is on comfort and dignity: a clean vehicle, a stretcher or wheelchair, and help getting from the bed to the vehicle and into the hospital.
Who uses patient transport?
Families typically book patient transport for:
- Regular dialysis, chemotherapy or physiotherapy sessions
- Out-patient appointments, scans and check-ups
- Hospital discharge back home
- Elderly or bedridden patients who cannot sit up for long
- Shifting a patient between home, a nursing home and a hospital
If the patient becomes unwell before the trip, for example breathless, very drowsy or in pain, tell us when you call so we can send a more suitable ambulance.
Making regular hospital visits easier
For patients who travel to hospital often, such as for dialysis several times a week, a fixed routine reduces stress for the whole family. Share the schedule with us and we can plan the pickups in advance, so you are not arranging transport at the last minute before every session.
Keep a small bag ready with the patient's file, ID, medicines and a water bottle, so nothing is forgotten on busy days.
What to tell us when booking
To send the right vehicle and enough help, tell us whether the patient can sit or needs to lie down, whether they use a wheelchair, which floor they are on and whether there is a lift. Mention the hospital department or clinic you are going to and the appointment time.
If the return trip is on the same day, tell us when the appointment is expected to finish. We agree waiting time in advance so the total fare is clear before the trip.
Equipment and what's included
What a patient transport vehicle offers:
- Stretcher & wheelchair access
- Clean & sanitised
- Affordable fares
How booking and pricing work
Pre-booking is simple: call or WhatsApp 9930000788 with the date, time, pickup address and destination. For repeat visits such as dialysis, tell us the schedule and we can plan the trips in advance.
Fares depend on the vehicle and the distance; we confirm the amount when you book. Waiting time at the hospital is discussed upfront so the family knows the total.
Coverage across Mumbai
Patient transport is available in every Mumbai area we serve, including Juhu, Vile Parle, Andheri, Santacruz and Ghatkopar. For pre-booked trips we agree a pickup time with you; for same-day requests, response depends on the area and traffic.
Helpful guides
Patient Transport Ambulance: frequently asked questions
Is patient transport the same as an emergency ambulance?
No. Patient transport is for stable patients and planned trips. For emergencies, ask for a BLS, ALS, cardiac or ICU ambulance depending on the patient's condition.
Can I book patient transport for regular dialysis?
Yes. Share the dialysis schedule and we can pre-book the trips, so the patient reaches each session on time and is brought back home afterwards.
Can a family member travel with the patient?
Yes, usually one family member can travel along. Let us know when booking.
What if the building has no lift?
Tell us when you book. We bring a stretcher or wheelchair and plan how to bring the patient down and back up safely.
How are patient transport fares worked out?
They depend on the vehicle and the distance, plus any agreed waiting time. We confirm the fare before the trip.